The following mileage fee applies: No charge up to 50 miles. $1.00 per mile each additional mile.
Google Maps will be used to determine round-trip mileage
Preset party packages require 50% deposit due at the time of booking to reserve services and party date.
Payable via PayPal, invoice will be issued to client making reservation.
Remaining balance must be paid 14 days prior to the party date.
Custom events require a payment of $225 (Planning and Design Fee) due at the time of booking to reserve services and party date.
Deposits are NON-REFUNDABLE (No Exceptions).
All party packages must be canceled within 72 hours of scheduled party date.
Parties cancelled with a 72 hour or more notice are eligible to reschedule to another date no further than 30 days from the original party date.
We take great pride and time in our events and appreciate the courtesy of canceling with as much advance notice as possible.
Custom events must be canceled 7 days in advanced. Work begins well in advance to ensure we achieve what the customer is looking for.
Custom events cancelled less than 7 days’ notice will not be eligible to reschedule to a later date.
No Refunds will not be issued on any services or purchases that have already taken place.
No refunds on deposits made (No Exceptions).
*Deposits or payments made to 3rd party vendors (venues, clowns, DJ’s, photographers, etc.) must defer to the vendors refund policy.
Sets up is different depending on the theme you choose and requires enough space and room to ensure the guests get the treatment they deserve.
If there is ample room without interference, all packages require an additional 45 minutes to an hour of setup time.
If we see that you require additional setup, setup price is $100.00 per hour required for custom theme, and $50.00 per hour based on preset packages.
Final payment is due 7 days prior to your event (No Exceptions).
A Crystal Event will not service a party if the full balance has not been paid before the day of the party and the full deposit is forfeited.
Payment can be made with a major credit card or debit card (subject to a $5 processing fee).
We must have a copy of the signed invoice.
Deposit payments are handled online (Pay Pal), we will email a link that allows you to complete the credit card or debit card payment.
Checks are not accepted on the day of the party for payment. NO EXCEPTIONS!
Taxes Are Added to Every Bill NO EXCEPTIONS
Parents are not allowed to distribute their own goody bags during the party. We are an all-inclusive party place, goody bags must be purchased through us. Most of our party packages include goody bags for the children.
Parties that Are Booked Less Than One Week in Advanced Will Be Charged a Rush Fee Of $100.00 this applies to custom requests parties only.
Policies and Procedures Form:
A Signed copy of our ‘Policies and Procedures Acknowledgement Form’ must be signed before we setup for an event.
Client Obligations For Mobile Parties:
1. Provide access to a sink with running water.
2. Provide access to an electrical outlet for music to be played.
3. Provide access to a table with chairs such as a dining room table.
4. Provide a small table for spa craft and or makeovers
5. Provide a gathering place for parents of the guests who wish to stay.
6. Provide a smoke and pet free area.
7. Remain with/near the party at all times.
**NOTE: ** For liability reasons, we also do not bring candles but you may wish to do so. We bring along spa and pop music, however if you would like specific music, we can honor it as long as it is age appropriate, clients must provide docking station.
1. Children not being serviced should be supervised. We cannot have anyone lingering in our spa services area as it prevents and interrupts the hostess from providing your children with services.
2. Our parties are packed with fun and follow a schedule. Guests who arrive late may join the party at whatever point the party has progressed to. For example, if the guests have already completed makeup and nails and have started dancing, the late guest will skip makeup and nails and join in the dancing.
3. Gift opening occurs at the end of the party, time permitting. We strictly adhere to the allotted time that you were booked for each party. If there is not enough time, unopened gifts will be sent home.
4. A $45/15 minutes or $75/30 minutes service charge will be applied for unscheduled overtime
**NOTE: ** Present opening is NOT an included activity with our parties. However, if opening presents is an important activity to the birthday girl, we will make every effort to include at the end of the party if time allows.
Health and Safety Policy
One-time use implemented wherever possible
All brushes, headbands, towels and bath robes are laundered and cleaned after each use
Makeup is hypo-allergenic
Individual product portions used wherever possible
Flip Flops, Manicure and pedicure bowls cleansed per health department and industry standards with the highest level of chemical-sterile;
Comprehensive training for all employees in cross contamination management and spa treatment protocols
Parents fill out a consent form, informing us of any allergies or health concerns
Comprehensive third-party liability and product insurance
Parents have children come in their own flip flops for parties
Parents should have children come with own headbands for facials
Inclement Weather and Illnesses:
In Case Of Serve Weather Or Unforeseen Circumstances, We at A Crystal Event Reserves The Right To Reschedule Your Event.
If You Choose To Reschedule Or Cancel Your Event Due To Serve Weather Or Illness Remember You Deposit Is Non Refundable.
We Will Gladly Work With You To Reschedule Your Event For An Alternate Date.
Please Be Advised That If New Food, Beverages or Invites Are Needed That Will Be And Additional Charge.
Parties with over 12 children attending require an additional fee of $35.00 for an additional party hostess. (Number of hostesses also depends on services and activities)
We pair 4 children to one hostess so that each child may get the individual attention that they need to ensure a joyful event.
A Crystal Event, Owners & Employees, Are NOT RESPONSIBLE FOR ANY INJURIES, ALLERGIC REACTIONS THAT CAN OR MAY OCCUR DURING PARTY,TIME
**Services are for entertainment purposes only and are not performed by licensed cosmetologist. All products used are non- toxic. A Crystal Event is not responsible for allergic reactions to the use of any makeup, lotions or costumes during or after the party. It is the responsibility of the guest and/or guests’ parent or guardian to inform us of any specific allergies.**